VisualWeaver AI Refund Policy

Effective Date: October 1, 2025

1. Overview

At **VisualWeaver AI** ("the Service", "we", "us"), we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so while using the Service provided on `SoraVideos.media` (the "Site").

2. Refund Conditions

Eligible for Refund

You may be eligible for a refund under the following circumstances:

**Technical Failure:** You are unable to generate videos due to a technical failure of our platform.
**Service Interruption:** A core service of our platform is interrupted for more than 24 hours.
**Billing Errors:** Duplicate charges or system-generated billing errors.

Not Eligible for Refund

The following situations are not eligible for refunds:

**Used Credits:** Any credits that have already been consumed to generate videos.
**Subscription Fees:** For monthly or annual subscription plans, fees for a billing cycle that has already begun are non-refundable.
**Subjective Dissatisfaction:** Dissatisfaction with the style, quality, or other subjective aspects of the AI-generated results.
**Account Violation:** Account suspension or termination due to a violation of our Terms of Service.

3. Refund Process

1. Contact Support:
Send an email to `support@soravideos.media` with a detailed explanation of your reason for the refund request.
2. Provide Required Information:
Please be sure to provide your order number, purchase date, and the email address associated with your account so we can verify the request.
3. Review Process:
We will review your refund request within **3-5 business days** after receiving your complete application.
4. Refund Execution:
Once a refund request is approved, the refund will be processed within 7-14 business days.

4. Refund Method

Refunds will be issued via your original payment method (e.g., your credit card). If the original payment method is unavailable, we will contact you to arrange an alternative method.

5. Communication and Appeals

We are committed to resolving all issues fairly and reasonably. If you disagree with our refund decision, we strongly encourage you to first contact us at `support@soravideos.media` to seek further review and communication. We prefer to resolve issues with you directly rather than through a payment channel dispute.

6. Service Commitment

We believe in the quality of our service and want you to be completely satisfied with your purchase. If you have any problems, we are always here to help.

7. Contact Information

For any refund-related questions, please contact us:

**Email:** support@soravideos.media
**Subject:** Refund Request - [Please enter your order number]

Last updated: October 1, 2025